Business Processes
Diaz, Lorenzo and Solís suggest a taxonomy of business processes based on the value chain of any company. They propose a set of nine generic business processes and their specific key activities.
Business Processes and Their Key Activities
1: Product Development
Design (formulation, risk and reliability analysis, costing)
Engineering change management.
Specification management.
Portfolio management.
2: Procurement
Purchase
Payment Cycle
Inbound Logistics
Supplier performance management
Purchasing order administrative processing
3: Order Fullfilment
Demand Planning
Order administrative processing
Product Delivery
Distribution
Transportation
Inventory allocation
Collecting payment from customer
4: Transformation
Production planning and scheduling
Workforce planning and scheduling
Products (goods and services) execution
Internal logistics
Conformance quality
5: Customer Relationship Management
Marketing
Pricing
Sales force support
Promotional activities
Selling
6: Asset Management
Network facilities design
MRO (Materials, Repairs, Operations) management.
Maintenance planning and scheduling
Process design and improvement
7: After-sales service
Warranty managment.
Labour scheduling
Reverse logistics
Lifecycle cash flow exploitation
Post-transformation
8: Human Resource Management
HR planning and scheduling
Recruitment
HR Development
9: Business Process Management
Process design, modeling, implementation, and monitoring
Total Quality Management
Source: A taxonomy of business processes developed by Diaz, Lorenzo and Solís. See it at: http://latienda.ie.edu/working_papers_economia/WP04-24.pdf
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