Quote: A bad system will beat a good person every time. W Edwards Deming (Feb 1993)

This was a quote by W. Edwards Deming at a February 1993 Deming Four Day seminar in Phoenix, Arizona (via

Types of leader

If you are stuck in a tight situation, you might describe yourself as being, ‘behind the eight ball’. The derivation; from

The ‘Five Whys’ Technique

Five whys (or 5 whys) is an iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem. The primary goal of the technique is to determine

Disruptive technologies

The following are examples of disrutive technologies a) Mobile internet, ubiquitous access to the internet through a mobile device. This

The Technological basis of disruption

One of the main enablers of business model innovation is technology. The history of business is coloured with examples of

Demings 14 points of management

Although Deming didn’t create the name Total Quality Management, he’s credited with starting the movement. He didn’t receive much recognition

Partners and Clients